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Refund Policy

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Last Updated: February 2026

At Joey Zaza, we value our customers and strive to provide high-quality products and service. Please read our Refund Policy carefully before making a purchase.

1. All Sales Final (Cannabis Products)

Due to the nature of cannabis-related products and applicable health and safety regulations, all cannabis product sales are final.

We do not accept returns, exchanges, or refunds on cannabis products once they have been sold, except where required by law.

2. Merchandise Returns (Apparel & Accessories)

For non-cannabis merchandise such as apparel, accessories, and branded items, we accept returns under the following conditions:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in original packaging

  • Return requests must be made within 14 days of delivery

  • Proof of purchase is required

Approved merchandise returns may be refunded or exchanged at our discretion.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Photos of the damaged item

  • A brief description of the issue

We will review your request and may offer a replacement, store credit, or refund.

4. Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled.

5. Non-Refundable Items

The following items are non-refundable:

  • Cannabis products

  • Opened or used merchandise

  • Sale or clearance items

  • Gift cards

  • Promotional items

6. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

Processing times may vary depending on your financial institution.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect item).

Shipping fees are non-refundable.

8. Refused or Undeliverable Packages

If a package is returned due to incorrect address, refusal, or failure to collect, the customer may be responsible for reshipping fees.

Refunds for returned packages will be evaluated on a case-by-case basis.

9. Legal Compliance

This Refund Policy complies with applicable state and federal regulations related to cannabis sales.

We reserve the right to modify this policy in accordance with legal requirements.

10. Contact Information

If you have questions about this Refund Policy, please contact us:

Business Name: Joey Zaza
Email: joeyzasa@gmail.com
Phone: 313-647-8802
Location: Michigan, USA

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